Receptionist

This is the most senior receptionist role and calls for someone capable of setting the standard for their team. Duties typically include buying uniforms, organising shifts and trouble shooting.

Receptionists create that all important first impression. It’s a pivotal role within any business, requiring impeccable customer service and communication skills.

This role differs from that of a receptionist in that it requires little or no answering of phones. Many hospitality, financial services and retail businesses have their phones answered behind the scenes and depend on front of house to meet and greet their clients. Enthusiastic and always impeccably turned out, a flair for languages would be to their advantage.

This is a full-scale and frequently shift-based communications role. Usually working behind the scenes, a switchboard operator must possess the resilience and flexibility to cope with a very high volume of calls.